Frequently Asked Questions
1. I have a question about my order. How can I contact you?
For questions regarding your order, please contact us at merivasuppport@gmail.com. Include your order number so our support team can assist you as quickly as possible.
2. Can I change my shipping address after placing an order?
If you entered the wrong shipping address, contact us within 24 hours of placing your order. We’ll do our best to update it before fulfillment begins, but changes cannot be guaranteed once an order has been processed or shipped.
3. When will I receive my shipping confirmation?
Orders are typically processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with tracking information when available. Be sure to check your spam or junk folder if you don’t see it.
4. Why hasn't my tracking information updated?
Tracking information can take a few days to update after your order ships. If your tracking has not updated after several business days, contact Merivasupport@gmail.com and we’ll help investigate your shipment.
5. Do you accept international orders?
Yes. Meriva ships to eligible international destinations. Delivery times may vary depending on your location, customs processing, and the local carrier.
6. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible after placing it. We cannot guarantee cancellation once your order has entered processing or has been shipped.
7. What is your return and refund policy?
All sales are final. We do not accept returns or refunds for change of mind. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos or video of the issue. We’ll review the situation and provide an appropriate resolution where applicable.